Service Officer at the Swedish State Service Center in Sollefteå

At the service office in Sollefteå, we are three employees and are part of the Sundsvall office area. We work with a service-oriented approach where you and your colleagues take joint responsibility for your assignments and learning. We actively work on continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at other service offices, which may sometimes happen at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and the ability to absorb new knowledge easily.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience within the last five years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Additionally, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Identify the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

It is also advantageous if you:

• Have experience working with face-to-face customer interactions within any of our collaborating authorities

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date to be agreed upon. We do not offer remote work opportunities. This position requires a security clearance in accordance with the Security Protection Act. As an employee, you may also be placed in a war-related role based on national defense needs.

Welcome to submit your application including CV and cover letter by April 6, 2025. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of your duties. If that information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 16 in Sollefteå.

The Swedish State Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish State Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness benefits, and wellness hours every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contributions to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish State Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and request no contact from media and recruitment companies.